For Students

Start, Stop, or Move Your Service

To help us schedule your work in a timely manner, please submit your request 10 or more days in advance of when you will need power. Whether you are connecting by phone or online, we've outlined a step-by-step process below to set up your power account.

What you need to get started as a new customer:

1. A valid phone number This will be used to report and check on any outages
2. Email address for billing You will receive a notification to your inbox advising your bill is ready for viewing. Log into your MyAccount to view bills and track your usage
3. New home address
4. Date of move The day you take ownership
5. Names of anyone who you want to have access on the account. To find out the amount owing, update changes on the account, or to set up payment arrangements, the person calling needs to have permission on the account.
6. Emergency name and phone number

Note: All new customers must pass ID verification. For those applying online, you will be asked to provide consent for Equifax ID and an Equifax credit check to see if we can waive a security deposit. Customers who decline the credit check for the online form will be asked to email the following to home@nspower.ca: two pieces of ID; one government and another with a photo (e.g., passport, student ID, drivers' licence, health card, library card, etc.).

Without a passing credit check or a credit reference letter from a previous utility, you will need to pay a security deposit of up to three months of service. Your security deposit is held for two years of perfect payment history or until the power is stopped and your account is closed.