Please remain vigilant about unsolicited communications that appear to be from Nova Scotia Power. If you are unsure about the legitimacy of any communications from our team, please confirm the contact information for our Customer Care Centre.
Thank you for your patience as we work to restore systems impacted by a recent cyber incident.
While some of our internal systems are still being brought back online, many key services remain available—and we’re here to support you every step of the way.
Our team is working around the clock to ensure you stay informed and connected. Below, you’ll find up-to-date details on what’s currently available, what’s temporarily offline, and how to reach us if you need assistance.
For customer service and any inquiries, please contact us at 1-800-428-6230.
If you're experiencing an electrical emergency or need to report a power outage, please call us at 1-877-428-6004.
You can call us at 1-800-428-6230 to request any of the following:
Note: Once you submit the form, you will receive a confirmation screen acknowledging that your submission has been successfully received. But please be aware that there may be some delays as we process requests using alternate systems.
The cyber incident has impacted certain IT systems in our network. With this, data updates in MyEnergy Insights are temporarily paused.
Phone: 1-800-428-6230
Fax: 902-4286108
You can view current outages through our interactive map. In addition you can also see estimated restoration times and more.
Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven't been able to resolve with us directly. You can reach the DRO through the contact information below.
Email: nspdisputeresolution@gmail.com
Learn more on the Nova Scotia Energy Board website
Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Energy Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Energy Board with respect to dispute resolution.