Understanding Your Bill
We are providing billing to customers in two ways: estimated bills and physical meter reads.
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Understanding Your Bill
We are providing billing to customers in two ways: estimated bills and physical meter reads.
Available Services
Many essential services are still available. We're here to help—every step of the way.
Plugged In: Energy News, Tips & Ideas
Article
Nov 25, 2025
Natural Resources and Economic Development Committee: Opening remarks
Thank you for inviting us to today’s committee meeting. We recognize that the recent cyber event has affected the trust we have built with our customers, and I want to acknowledge and apologize for the concern and disruption this has caused.
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Video
Nov 25, 2025
You Asked, We Answer: Why does my estimated bill seem high?
We know you have concerns about your estimated bills, and we want you to know it will be reconciled on your bill once your meter has been read.
Video
Nov 17, 2025
Answering your questions about estimated billing
We know that estimated bills have been causing some concern for our customers. To answer some of your more frequent billing questions, we talked with Chris, our Director of Customer Care, to learn more.
DID YOU KNOW?
Through our Five-Year Reliability Plan, we're investing $1.3 billion in upgrades and improvements. In particular, $265 million towards tree trimming and clearing and $916 million towards equipment replacements and upgrades, both of which will strengthen and harden our power grid against adverse weather and storms.
Learn how we maintain, strengthen, and continue to improve our system >