Customer Service 

  • Customer Service 

Important Update: Service Availability During Cyber Incident

Thank you for your patience as we work to restore systems impacted by a recent cyber incident.

While some of our internal systems are still being brought back online, many key services remain available—and we’re here to support you every step of the way.

Our team is working around the clock to ensure you stay informed and connected. Below, you’ll find up-to-date details on what’s currently available, what’s temporarily offline, and how to reach us if you need assistance.

Person Holding A Credit Card
Customer Services and Inquiries

For customer service and any inquiries, please contact us at
1-800-428-6230.

2 electrical engineers working on the lines
Outages and Electrical Emergencies

If you're experiencing an electrical emergency or need to report a power outage, please call us at 1-877-428-6004.

Services Available by Phone

You can call us at 1-800-428-6230 to request any of the following:

  • Connect Your Service
  • Move Your Service
  • Stop Your Service
  • Send Your Meter Read
  • Update Your Account Information
  • Report a Payment
  • Sign Up for Equal Billing
  • Change Your Rate Class
  • Request Tree Trimming
  • Request a Streetlight Repair
  • Request a Residential Safe Clearance Report
  • Request a Commercial Safe Clearance Report
  • Request a Meter Removal
  • Request Meter Base Screw Removal
  • Make a Payment Arrangement

Services Available Online

 

Note:  Once you submit the form, you will receive a confirmation screen acknowledging that your submission has been successfully received. But please be aware that there may be some delays as we process requests using alternate systems.

What’s Temporarily Unavailable

MyEnergy Insights

The cyber incident has impacted certain IT systems in our network. With this, data updates in MyEnergy Insights are temporarily paused.

Outage Map Reporting

You can still view current outages through our interactive map. However, at this time, the ability for customers to report an outage through the map is temporarily unavailable. You can still report outages or emergencies by calling
1-877-428-6004.

  Contact Us
Customer Care hours: Monday to Friday 8:00 AM - 6:00 PM
Outage Information

You can view current outages through our interactive map. In addition you can also see estimated restoration times and more.

View Outage Map

Outage information and reporting: 1-877-428-6004

Addresses

Civic Address
Nova Scotia Power Inc.
1223 Lower Water Street
Halifax, NS B3J 3S8
Billing & Payments Only
Nova Scotia Power Inc.
P.O. Box 848
Halifax, NS B3J 2V7
View full list of payment locations
Corporate Correspondence
Nova Scotia Power Inc.
P.O. Box 910
Halifax, NS B3J 2W5

Dispute Resolution

Our Customer Care Centre is here to help. Please call us with your questions or concerns. The Dispute Resolution Officer (DRO) is available for issues that customers haven't been able to resolve with us directly. You can reach the DRO through the contact information below.

Email: nspdisputeresolution@gmail.com

Learn more on the Nova Scotia Energy Board website

Note: The Dispute Resolution Officer is not an employee of Nova Scotia Power or the Nova Scotia Energy Board. The Dispute Resolution Officer is appointed by Nova Scotia Power to satisfy the Regulations of the Nova Scotia Energy Board with respect to dispute resolution.